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Do It Online

Online services:

Scroll down for ordering repeat medications, booking an appointment, viewing your medical history summary.

Click the banner for other services via eConsult.

Please see for national isolation notes these are not issued by us.

contact your doctors online and get a response by the end of the next working day

In November 2019 we changed our Practice Clinical System which also meant a change to our Online Services provider.

Online Services are available through SystmOnline or by using the NHS App - scroll down for details of both.

GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

  • book or cancel appointments online
  • renew or order repeat prescriptions online
  • view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at

How to sign-up

For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up

Services available:
Ordering repeat medications, booking an appointment, viewing your medical history summary.

New users:
Patients wishing to register for the first time on SystmOnline need to attend and have their identification verified at the Practice before their account can be activated.  For more information and the forms for completion, please read our Patient Access to Online Services Policy by clicking Online Online Services Policy.

Please be particularly aware of the ID requirements:

The patient must attend in person with their ID

2 SEPARATE forms of ID are required, a photo ID and an ID linking them to their registered address.

Suitable forms of ID are one of the following:
Passport/national ID card (photo)
Driving licence (photo)

PLUS (one of the following)
Bank/ Pension statement
Utility bill
Tenancy agreement

If you would prefer, you can access the forms and the NHS information leaflet individually below:

Patient Online information leaflet

SystmOnline - Patient Registration Form

Previous Online Users of The Waiting Room:
If you had a Live account on 'The Waiting Room' you would have been registered on SystmOnline.  Your new user name and password can be collected from the surgery reception any times we are open however please try and avoid 08:00-09:00hrs and 13:00-14:00hrs.
Please bring a form of ID with you, ideally a passport or driving licence.
The letter with the details will be held at your normal surgery only.

Once you have a username and password you can access SystmOnline by clicking here.

Thank you.

NHS App - if you wish you can access many online services via the NHS App which can be found here . The NHS App lets you book GP appointments, order repeat prescriptions and access a range of other healthcare services. It doesn't give you access to as much as our own system (see above) but it does allow the most commonly used things. You can get access to this without coming into the surgery you will need to photograph some ID for the app but it leads you through.
Whilst we are busy giving out our system details, there are lots of them to get through, we also appreciate that it is difficult for people to come in.  This is a good alternative if you prefer apps to browsers and need online access quickly.


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