We work hard to ensure that our clinicians can meet the requests made to them by patients, carers, community, and other health and social care staff. In order to ensure that we can do this consistently and deliver a high quality service, we need your help to use our limited clinical capacity as effectively as possible.
Home visits take anywhere between 20-45 minutes of a GP's time. On some days we have as many as 8 visit requests.
This means that we have to triage visits to ensure that the attendance of a clinician will make a significant difference to the outcome, and that we do so in a timely manner so that our patients do not deteriorate as a result.
Please let us know as soon as possible that you think you or someone you care for needs a home visit. Doing so before 10:00am allows us to plan our daily workload and meet the needs of our patients as best we can.
Please be clear with reception staff what you think the problem is, how urgent it is from your perspective, and leave your contact details as you will be phoned back so that we can triage your request. If you think the problem is imminently life threatening, then please dial 999.
We will work with you to ensure that a visit takes place when the presence of a clinician is considered the only means to address the needs of the individual safely and effectively.