GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up you will be able to:
- book or cancel appointments online (subject to availability)
- renew or order repeat prescriptions online
- view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results.
You can of course still contact the practice by telephone or in person, the above is just an option which patients have found convenient. More information including 'how to' leaflets and videos of patients and why they are using online services are available at www.nhs.uk/gponlineservices or see below for our patient leaflet.
How to sign up
Patients wishing to register for the first time on SystmOnline need only sign up for the NHS App. We will then contact you to arrange your SystmOnline Access.
Registering on the NHS App means there are no forms to fill in and you will have your identity securely verified for us removing the need for you to visit the surgery.
Alternatively, if you are unable to use the NHS App option, you can:
- Complete the online form here, PRINT it and bring to the surgery with your identity documents.
- Visit surgery reception and collect a form for completion
Registering via the NHS App takes about 10 minutes then a further 7-10 days to fully process the upgraded access to SystmOnline* (subject to us having your current mobile number on your record and your replying to opt in messages). Registering solely with SystmOnline typically takes 10-14 days after you have attended the surgery with the required documentation to confirm your identity.
* If you are unable to use any of the above methods, or require an alternative format, please contact us and we will be in touch.
We also offer Patient Triage which provides an online facility to contact a clinician regarding a concern, access self help or to make an administrative request.
Changes to Online Services
Patient Access to Records
You might have seen some information from the NHS about new changes to Patient Access to Records through the NHS App and other online services.
Due to safeguarding concerns and prioritising patient appointments we are taking a different approach, this page will explain everything you need to know.
Problem Registering for Online Services?
Please complete this short form ONLY if you are unable to register for the NHS App or Online services using the above methods and state what the error is or problem you have encountered.
DO NOT USE THIS FORM FOR MEDICAL OR ANY OTHER ADMIN ENQUIRY. Click on the 'Contact us Online' banner below.
Please ensure you include your email address and contact number as well as your preferred communication method.
If you do not have your own email address we are unable to register you on SystmOnline.